Support

If you are experiencing any technical problems with our website please refer to the sections below for help. Should you not be able to find the answer to your query please click on the "contact us with a technical problem" section where you can fill out an enquiry form and one of our representatives will contact you.

We understand that certain technical jargon can be frustrating and confusing and so we have taken steps to reduce this by providing links to helpful and reputable sites with information and 'How - to' guides to supplement our in-house customer care department.

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Frequently Asked Questions

  • We use the following calculation to assess an applicants affordability.

    Tenants - 24 times gross income minus tax
    Guarantors - 30 times gross income minus tax

    Please be aware you will have access to the rent calculator on Paragon Connect if you are registered with us.

  • No.
    We reference guarantors based on financial income, references obtained and credit history.

  • Our submission deadlines are as follows, the times stated are the times that we need to receive a completed application form by:

    1 hour reference - 4pm deadline

    24 hour reference - 12pm deadline

    48 hour reference - 3pm deadline

  • Open Banking is a simple and secure way for us to establish income figures, for each bank account supplied, for the last 3 months.

Technical Support

  • On Windows (Chrome, Edge, Firefox)

    • Refresh: F5

    • Hard refresh (forces reloading everything): Ctrl + F5
      (Also works with Ctrl + Shift + R in many browsers)

    On Mac (Safari, Chrome, Firefox)

    • Refresh: Command + R

    • Hard refresh: Command + Shift + R

    On iPhone or iPad (Safari / Chrome)

    • Tap the refresh icon (usually a circular arrow)

    • Or pull the page down slightly (pull to refresh)

    On Android (Chrome)

    • Tap the three dots menu → Reload

    • Or pull down on the page (if supported)Description goes here

  • JavaScript is a programming language used to make websites interactive and responsive. It runs mainly in your web browser and allows things like buttons, menus, animations, form checks, and live page updates to work smoothly without reloading the whole site.

  • Google Chrome (Windows or Mac)

    1. Open Chrome

    2. Click the three dots (top right)

    3. Go to Settings

    4. Click Privacy and security

    5. Click Site settings

    6. Scroll to Content

    7. Click JavaScript

    8. Set it to Sites can use JavaScript

    Microsoft Edge (Windows)

    1. Open Edge

    2. Click the three dots (top right)

    3. Go to Settings

    4. Click Cookies and site permissions

    5. Click JavaScript

    6. Switch it On

    Safari (Mac)

    1. Open Safari

    2. Click Safari (top menu) → Settings

    3. Go to the Security tab

    4. Tick Enable JavaScript

    iPhone or iPad (Safari)

    1. Open the Settings app

    2. Scroll down and tap Safari

    3. Tap Advanced

    4. Turn JavaScript On

    Android (Chrome)

    1. Open Chrome

    2. Tap the three dots → Settings

    3. Tap Site settings

    4. Tap JavaScript

    5. Turn it On

Anything we’ve missed?

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